Client relationship management

To improve client service coordination, we can advise on coordination process and tools available to support CRM. We can offer an independent customer feedback service.

Supplier solutions

We can help service providers and the management of service providers to engage and improve performance in a number of ways –

  • Development of ITTs
  • Market mapping
  • Feedback on performance
  • Initial overviews of offerings and reviews of ITTs
  • Benchmarking of peer groups
  • Reviews of suppliers against their stated offerings.
  • Development of new supplier products

We have experience of working with both suppliers and Supply Chain Managers.

Awards Applications

We have many years’ experience as judges on awards panels and can help you develop your awards application using first-hand knowledge of what judges are looking for.

Examples

Supplier Tender
A defendant law firm wanted help with a tender it was preparing to submit. SX3 set out an insurer’s perspective on what they want to see from the supplier in their tender. We also researched the insurer involved to understand their company culture and claims handling philosophy, then provided challenges to the draft tender to develop and enhance the supplier proposal.

Home Claims
An insurance broker wanted to identify ways it could enhance the service to their clients through the claims process. SX3 mapped the trends in the home claims process, looking at insurer and loss adjuster models, innovation, and emerging technology.

Service Development
An investigation company enlisted our help to develop a new service product. The service provider wanted to diversify its range of services. SX3 consulted with existing and potential new customers to identify current needs. From that, we developed a new claims handling service, identified the resource to deliver the service and a pricing menu.