Auditing & Reserve reviews

We provide a wide variety of audit services, looking at process adherence, reserving, technical decision making, leakage and run off management. We can provide commentary on the performance, comparisons against market leading practices, feedback from handlers, managers and service providers, along with a full suite of recommendations for improvement – with quantification.

We have strong expertise in auditing reserving performance, looking at adherence to company philosophies, timing of changes, and accuracy through the lifetime of the claim. We can also look at dormant file management approaches, quantify the degree of reserve redundancy, and review closed files for the risk of reopening.

Performance reviews

Process reviews, efficiency savings, frictional costs are all areas we have experience in. We can review your existing operation and your supply chain and develop a costed plan to improve performance and deliver objectively measurable savings.

Candidate screening

Let us find the best candidates for your vacancies by screening all applications. We provide fixed priced telephone interviews, focussed on validating the extent of technical experience claimed on candidate CV’s. These are interviews carried out by experienced Technical Claims Managers that can be held during the day or in the  evening to suit the applicant.

Interim placements

We have experts in claims handling, people management, systems development, supply chain management, project work and audit who are able to fill gaps in your resource as and when required. These placements can last for as little as a few weeks up to 6 months. This is particularly useful for covering absences, during busy periods or providing additional capacity for projects.


An insurer asked SX3 to provide expert insight into the effectiveness of its reserving approach. Our team performed an audit of files and data reports to enable accurate quantification of the reopen rate expected from the insurer’s dormant file closure process.

Performance Review
We reviewed the motor claims operation of a Top 10 insurer, and benchmarked the performance of processes from FNOL to final settlement to identify opportunities to improve loss ratio.  We enabled the insurer to:

  • quantify savings through improved decision making at FNOL
  • introduce additional tactics for third party intervention
  • identify gaps in their approved repairer offering
  • further tactics to control processes for TPD spend
  • target opponent specific strategies to defend late reported claims and reduce litigation spend.