In the ten months since the Whiplash Reforms went live, we have seen over 200,000 claims submitted through the Portal and three sets of quarterly data yet little insight into how the claims industry is responding. Test cases planned to assess General Damages for hybrid injuries are outstanding and market commentators continue to raise concerns as to the effectiveness of the reforms.
SX3, in partnership with Glenesk, have engaged with fellow claims professionals across the industry in order to better understand how practices are actually bedding in on the ground.
During March and April, 19 different organisations, 9 claimant representatives and 10 compensators, were interviewed by senior claims consultants. We discussed the claims process from SCNF through to settlement, seeking to identify what was working, where there were still areas of uncertainty, common areas of concern, and where there were opportunities to improve.
We hope our report will aid colleagues in their thinking as to where we are with these reforms and hopefully, help shape the agenda going forward.
To download a copy of the results, click here.