Insurers

Reserving
An insurer asked SX3 to provide expert insight into the effectiveness of its reserving approach. Our team performed an audit of files and data reports to enable accurate quantification of the reopen rate expected from the insurer’s dormant file closure process.

Casualty claims
Actuaries wanted insight into the impact of LASPO on Casualty claims. We provided market insight into the actual impact of LASPO on Casualty claims as compared to the expected impact to inform the insurer’s pricing approach.

Performance review
We reviewed the motor claims operation of a Top 10 insurer, benchmarking the performance of processes from FNOL to final settlement to identify opportunities to improve loss ratio.

We enabled the insurer to:

  • quantify savings through improved decision making at FNOL
  • introduce additional tactics for third party intervention
  • identify gaps in their approved repairer offering
  • further tactics to control processes for TPD spend
  • target opponent specific strategies to defend late reported claims and reduce litigation spend.

MGAs

Motor claims
A new entrant to the Motor market required a claims department to be built from scratch. We developed a claims handling approach and team culture based upon the values of the business, from which a full suite of handling processes, IT systems and in house / supplier resources were developed. The result was a high performing claims operation, with empowered teams and scalability and flexibility through a fully developed supply chain.

Brokers

Home claims

An insurance broker wanted to identify ways it could enhance the service to their clients through the claims process. SX3 mapped the trends in the home claims process, looking at insurer and loss adjuster models, innovation, and emerging technology.

Service Providers

Supplier tender
A defendant law firm wanted help with a tender it was preparing to submit. SX3 set out an insurer’s perspective on what they want to see from the supplier in their tender. We also researched the insurer involved to understand their company culture and claims handling philosophy, then provided challenges to the draft tender to develop and enhance the supplier proposal.

Claim protocol
A Top 5 claimant law firm wanted to implement a new litigation strategy. SX3 engaged with senior claims managers across the market and mapped their appetite to work more closely with the law firm. From the mapping exercise, we outlined a strategy that led to a range of processes being introduced that will reduce friction and lifecycle of claims for both the law firm and the insurers.

Service development
An investigation company enlisted our help to develop a new service product. The service provider wanted to diversify its range of services. SX3 consulted with existing and potential new customers to identify current needs. From that, we developed a new claims handling service, identified the resource to deliver the service and a pricing menu.

Business development
A niche defendant law firm wanted to identify and engage with insurers that would represent a close fit for the nature of services the law firm provided and thereby widen their insurer client base. This was not business development on a mass scale –  this was a targeted piece of work, looking at a small group of potential clients with similar operational and litigation approaches. As well as finding new clients, we helped the client develop their marketing material.

Exit strategy
The owner of a specialist service provider was looking to sell on their business. SX3 reviewed the service in question, identified its USPs and, whilst maintaining strict confidentiality, found 3 high quality interested purchasers.

Trade Bodies

Operational support
The CEO of a trade body required resource and technical support during a period of absence within their team. We provided an individual with market presence to support with research and meetings.