For Insurers
We have the management expertise to look at the supply chain as a whole but also the technical experience to look at a specialist supply area in depth to improve the arrangement.
We can review existing supply chains for risks, service gaps, performance benchmarking and panel reviews. We can also support in the establishment of a supply chain network for new start up or growing businesses.
For Liberty International we designed and implemented a tender exercise to evaluate a number of claims handling organisations when the insurer was considering outsourcing a large part of its motor claims handling work.
We also advised on the decision to outsource and how the transition would work.
For Service Providers
We give support with responses to invitation to tenders. We can provide insight from the claims management’s perspective of what they would want to see and how they would like your responses to be presented.
We can review your existing service propositions to identify gaps and provide intelligence on competitors.
If you are considering developing new products, we can help validate the interest and value of those products, and support the physical development of them.
- We assisted a service provider responding to a panel review process. We guided the supplier to consider alignment to culture, tuning of the service provision, tone and theme for their tender response and provide challenge and feedback they would expect to receive from a Claims Director’s perspective.
- For a Top 100 law firm we evaluated and tested a new pre litigation claims handling system.
- For specialist law firm we prepared three tender submissions, two of which were successful.