The SX3 service pillars, Audit & Review, Consultancy and Resources, come together to deliver a full service offering to clients from all parts of the claims industry. The scope ranges from the very small, low cost intervention through to major programmes as required by and agreed with you. Clients include:
Insurers/MGAs • Suppliers • Brokers • Legal Service Providers
Insurers/MGAs
SX3 provides value to insurers through quantification of existing performance, advice and hands on assistance to improve performance, provision of insights on market practices and new initiatives. These services are performed by senior claims professionals who have themselves worked within insurer claims operations so understand the challenges facing claims managers in the drive to improve loss rations within tight operational budgets. Service range includes:
Leakage audits – TPA performance – Reserve reviews – Process reviews – Procedure development – Best practice research – Supplier audits – Claims technology reviews
When resources are strained, SX3 can assist insurer clients with long and short term solutions:
Interim placements – Headhunting – Business case development – Project Management / BA – Mentoring
Suppliers
We support service providers assess and development their service offering. Starting from our understanding of best practise across the claims industry we work with supplier clients to innovate in service offering and to drive cost efficiency.
As a matter of policy, SX3 does not have commercial relationships with any suppliers in the claims marketplace. By avoiding the conflicts of interest that would be created by business development contracts, SX3 provides pure independent support to all parties in the claims supply chain, whilst fiercely protecting any confidential or commercially sensitive information. Service range includes:
RFI replies – Product Development – Competitor Analysis – Performance audits – Proofs of Concept – M&A support – Headhunting – Strategy Reviews
Brokers
Claims can be an important part of a broker offering, be that client relationship development or as a revenue stream. In addition, there is no claims handling functions, our broker clients utilise our claims expertise for one off projects or regular reviews of their favoured claims solution. Service range includes:
RFI Process Management – Non fault claims arrangements – Policy add-on reviews and auditing – Claims reserve independent assessments
Legal Services Providers
Both claimant and defendant legal services providers are becoming entwined in the claims processes of insurers. SX3’s team of experienced insurance claims managers develop service propositions and procedures to assure best alignment, minimum friction, enhance relationships, overhaul systems together driving cost efficiency. Service range includes:
Strategy workshops – Claims Protocol Development – Process Reviews – Product Development – Headhunting – Competitor Analysis – Claims Handling Audits
“We appreciate the comprehensive claims audit report submitted by the team of SX3 with remarkable insight into the vulnerable areas of claims management. The reports are extensive and reflect their industry experience. The team set everything up, made all the arrangements, kept everyone informed and provided an impressive end to end service.”
“SX3 impressed us with their professionalism, market knowledge and expertise.”
“We are impressed with the quality of SX3’s audit reports. The results are presented in clear and concise ways making it easy to identify the key issues. The expert commentary is insightful using language that claims professionals understand.”
“Your approach was professional and direct. We needed to know where we were deficient and you helped us understand where improvements were required, you also help us make those improvements”
“SX3 impress with their extensive experience, industry credentials and a large network of useful contacts and suppliers. They demonstrate a great grasp of the market, and have their finger on the pulse of what’s shaping and influencing claims handling in both motor and property claims”
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“We have worked with the team at SX3 for over a year now. They have a deep appreciation of all aspects of the claims market that has significantly supported the way we engage with insurers. Their knowledge on personal injury claims has led to valuable insights and supported the improvements we continue to make in the way we process claims”.
“Good organisational engagement across the key functions and between underwriting and claims in particular”.