Sustainable solutions need to be built on solid foundations – quality data is the “Holy Grail”

philip — Wed, 01 Dec 2021 10:34:30 +0000

Claims Managers are constantly looking for opportunities to improve customer experience, reduce operating costs, improve decision making and empower their teams. This was the focus of recent seminars chaired by Adrian Gilbert, MD SX3, where a common theme emerged – for digital solutions to work effectively, be they RPAs, AI or Customer self-service portals, you must first ensure you have the “Holy Grail” – reliable, up to date, and accessible data.

Insights from senior figures across both the General Insurance and London Markets, demonstrated where the cutting edge is, and the challenges involved in making progress.

Intelligent Insurer bought together senior claims practitioners such as:

John Bailey, International Solutions Consulting Manager, Blue Prism
Gijsbert Cox – Industry Leader, Insurance, Appain
Peter Edgar, Head of Motor Claims Operations, RSA
David Fineberg – Head of Claims, Generali UK
Martin Kroos – Head of Claims, Achmea
Andrew Pedler, Head of Claims Client Relationships and Innovation, Liberty Special Markets
Corinne Southarewsky – Head of Claims AXA XL APAC and EMEA
Kirsten Westly – Head of Financial and Professional Lines Claims, HDI Gerling

The full webinars are a valuable watch, but for those who are pushed for time, we have created some short extracts from those webinars with some of those key insights:

Links to the full versions of the webinars are here

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Sustainable solutions need to be built on solid foundations – quality data is the “Holy Grail”