Why was SX3 created?

SX3 was created by Adrian Gilbert and Laurence Besemer, two claims professionals who have performed roles at the highest level in the insurance and legal industries and have exemplary records of proven success. We noticed that when it came to choosing consultants, we seemed to be faced with a stark choice – do you go for the specialist who often lacked scale, or the large corporation that had the scale (but price tag to match!) yet sometimes lacked that practitioner experience?

We believe you shouldn’t have to choose and so created SX3 – a consultancy with the expertise of a niche firm, but with the scale to deliver.

What makes us different?

Three things – our expertise, our operating model and our value added guarantee.

1. Our expertise
All of our consultants are claims practitioners. Unlike many other management consultants, we have stood in your shoes so understand the challenges which arise from managing operations in the claims industry.

We have a range of technical and operational specialists in Motor, Home, Casualty, Commercial Property with a deep understanding of claims processes, non-fault models, supply chain management and legal services to name just a few areas.

2. Our Operating Model
In addition to Adrian and Laurence, our consultants are sourced from the SX3 Associates network. This model was developed to provide scale and breadth when required, and to ensure our expertise remained up to date. Crucially it allows us to keep costs low so our charges can be very cost effective.

3. Our value added guarantee
As insurance practitioners, we know the value and also the risk of using consultants. Our solution to this is simple – we guarantee that if our work doesn’t add value to you, we will not expect to be paid for our services.

Adrian Gilbert
Adrian Gilbert Managing Director
Adrian is a highly skilled and versatile insurance professional, with a successful track record in managing claims operations, strategy, customer relations, people, supply chain and technical. He has a wealth of experience across a number of lines of business, principally Motor, Property and Casualty, but also Product Protection and Legal Expenses.

Adrian has performed a number of roles within claims including Claims Director, Head of Motor Claims, Head of UK Casualty Claims, Strategic Development Manager, Supply Chain Manager and Technical Claims Manager working for QBE, Ensign Motor Policies, Prudential, BGL Group, Coral Insurance and Endsleigh.

Laurence Besemer
Laurence BesemerOperations Manager
Laurence is a senior motor claims manager of 30 years’ experience in UK and overseas. He has excellent communication, organisation and data analysis skills and is experienced in reporting to and working with very senior Executives and Directors.

He is able to understand different business models and bring new thinking to most situations. He can grasp new concepts quickly and can often identify key issues and offer solutions using my knowledge, experience and understanding both of business and of people.

Laurence performs a number of industry roles including:

• Chief Executive of the Forum of Insurance Lawyers, (www.foil.org.uk)
• Director and Co-Owner of the first independent insurance brokerage in Cyprus. (www.topquotes.com.cy)
• Operations Manager for Expedite Resolution claims mediation specialists (www.expediteresolution.com)