Why was SX3 created?

SX3 was created by Adrian Gilbert and Laurence Besemer, two claims professionals who have performed roles at the highest level in the insurance and legal industries. We noticed that when it came to choosing consultants, we seemed to be faced with a stark choice – the specialist who often lacked scale, or the large corporation that had the infrastructure (and price tag to match!) but sometimes lacked that practitioner experience?

We understand that no one wants to make compromised choices or think they are taking a risk when appointing consultants (we’ve been there!), so created SX3 with the expertise of a niche firm, but scale to deliver.

What makes us different?

Three things – our operating model, our expertise, and our value added guarantee.

1. Our operating model
Our consultants are sourced from the SX3 Associates network. This UK-wide network of over 35 senior claims professionals, delivers scale and breadth when required, and to ensure our expertise remained up to date. Crucially it allows us to keep costs low so our charges can be very cost effective.

2. Our expertise
We have a range of technical and operational management specialists in Motor, Home, Casualty, Commercial Property with a deep understanding of claims processes, non-fault models, supply chain management and legal services to name just a few areas.

Unlike many other management consultants, all of our consultants are or have held senior positions in claims operations. We have stood in your shoes and so have an understanding the challenges which arise from managing operations in the claims industry.

3. Our value added guarantee
As insurance practitioners, we know the value and also the risk of using consultants. Our solution to this is simple – we guarantee that if our work doesn’t add value to you, we will not expect to be paid for that work.

Adrian Gilbert
Adrian Gilbert Managing Director
Adrian is a highly skilled and versatile insurance professional, with a successful track record in managing claims operations, strategy, customer relations, people, supply chain and technical. He has a wealth of experience across a number of lines of business, principally Motor, Property and Casualty, but also Product Protection and Legal Expenses.

Adrian has performed a number of roles within claims including Claims Director, Head of Motor Claims, Head of UK Casualty Claims, Strategic Development Manager, Supply Chain Manager and Technical Claims Manager working for QBE, Ensign Motor Policies, Prudential, BGL Group, Coral Insurance and Endsleigh.

Laurence Besemer
Laurence BesemerNon-Executive Director
Laurence Besemer is an NED of SX3 Claims. He is a senior insurance and legal professional of more than 35 years’ experience in the UK and overseas, currently working as an independent consultant in a variety of Executive, Non-Executive and Board level roles.
Since 2010, Laurence has been Chief Executive of the Forum of Insurance Lawyers, (www.foil.org.uk) a not for profit trade body whose corporate members are the large law firms instructed by insurers.

Laura Phillips
Laura PhillipsOperations Manager
Laura Phillips is the Operations Manager of SX3 Claims. She is a claims professional with over thirty years of experience across a wide range of claims businesses.

Most recently, Laura was Head of Governance at 1st Central Insurance and before that held a number of high-profile positions in companies such as Equity Insurance, Hastings Insurance and Xchanging, where she managed the outsourced Lloyds claims management service.

Laura’s focus is on delivering business benefits in claims operational management through innovation.