About us

About SX32019-02-25T12:49:53+00:00

SX3 Independent Claims Consultants

Built by practitioners to meet the needs of the Claims industry

SX3 was created by Adrian Gilbert and Laurence Besemer, two claims professionals who have experience at the highest level in the insurance and legal industries. They found that when it came to choosing consultants there was a stark choice between the specialist who did not have the breadth to respond to wider needs, and the large corporation that had the breadth but could lack the practitioner’s insight so could struggle to deliver significant value against their high fee.

No one wants to make compromised choices or think they are taking a risk when appointing consultants, so SX3 was created with:

  • a strong focus on delivering value
  • the expertise and understanding of practitioners
  • an infrastructure to deliver to scale when required

What makes us different?

Three things – our operating model, our expertise, and our value guarantee.

  1. Responsive operating model
    Our consultants are sourced from the SX3 Associates network. This dynamic UK-wide network of over 35 senior claims professionals are self-employed but contracted to SX3. This network is actively managed by SX3 for competence and professional standards to ensure we can deliver you scale and breadth on demand, whilst crucially enabling costs to be tightly managed without loss of quality.
  2. Our expertise
    We have a range of technical and operational management specialists in a number of classes of business across general insurance and the London Market, with a deep understanding of the claims processes, technology, supply chain and compliance, to name just a few areas.
    Unlike many other management consultants, all of our consultants are or have held senior positions in claims operations. We have stood in your shoes and so have an understanding of the challenges which arise from managing operations in the claims industry.
  3. Value
    As insurance practitioners, we know the value but also appreciate the risks of using consultants.
    SX3 offer flexible and low-cost ways to help you establish or meet the business case for any work undertaken.  Our method of working is all about keeping you informed and in control throughout.
    At the end of the day, our solution to the value debate is simple – we guarantee not to consciously undertake work that doesn’t add value to you and if we have not delivered value, we will not expect to be paid for that work.
Adrian Gilbert
Adrian Gilbert Managing Director
Adrian is a highly skilled and versatile insurance professional, with a successful track record in managing claims operations, strategy, customer relations, people, supply chain and technical. He has a wealth of experience across a number of lines of business, principally Motor, Property and Casualty, but also Product Protection and Legal Expenses.

Adrian has performed a number of roles within claims including Claims Director, Head of Motor Claims, Head of UK Casualty Claims, Strategic Development Manager, Supply Chain Manager and Technical Claims Manager working for QBE, Ensign Motor Policies, Prudential, BGL Group, Coral Insurance and Endsleigh.

Laurence Besemer
Laurence BesemerNon-Executive Director
Laurence Besemer is an NED of SX3 Claims. He is a senior insurance and legal professional of more than 35 years’ experience in the UK and overseas, currently working as an independent consultant in a variety of Executive, Non-Executive and Board level roles.
Since 2010, Laurence has been Chief Executive of the Forum of Insurance Lawyers, (www.foil.org.uk) a not for profit trade body whose corporate members are the large law firms instructed by insurers.

Laura Phillips
Laura PhillipsOperations Manager
Laura Phillips is the Operations Manager of SX3 Claims. She is a claims professional with over thirty years of experience across a wide range of claims businesses.

Most recently, Laura was Head of Governance at 1st Central Insurance and before that held a number of high-profile positions in companies such as Equity Insurance, Hastings Insurance and Xchanging, where she managed the outsourced Lloyds claims management service.

Laura’s focus is on delivering business benefits in claims operational management through innovation.